| Dear Associates.... Kindly have a look at the below position and let me know if this is something you would be interested in. Role : SAP CRM Location : Lawrenceville, GA, United States Duration : 6+ months Description · Minimum of 5 years' experience in CRM. · At least 4 implementations of SAP CRM where; · one upgrade in either CRM 2007 or version 7 either as Team Leader or Configuration consultant. · one end to end implementation in V5, 2007 or version 7 where role was that of CRM configuration consultant within CRM interaction center. · Configuration of Help Desk stream preferable within · Local government (preferred) · Helpdesk including I.T. · SAP Certification would be advantageous. · Upgrade knowledge of CRM Enhancement Pack 1 and 2 would be advantageous · Microsoft Office Products – Word , Excel and Visio · Telephony Integration Configuration/Knowledge would be beneficial Responsibilities: Responsible for the objectives and deliverables of the Configuration Stream. · Assisting Stream Leader in the Blueprinting sessions in accordance with the BPML and documenting accordingly. · Configuration of the SAP CRM system to align with the To-BE processes as defined in the BPML. · Liaise with Security resource in defining the Business and PFCG role to consider the business requirements around the stream. · Definition of final processes, calculation and parameterization of the associated Business Processes. · Performance of feasibility studies / solution reviews. · Ensure all Configuration Documentation is aligned with G.C. Standards and updated in a timely manner as requested by the project manager within Solution Manager. · Understands and ensures that quality standards are met when documenting process flows and suggest improvements where appropriate during the Blueprinting and Realization phases. · Optimal resource allocation to consider time and budget. · Experience with SAP CRM analysis, design, and documentation (Functional and Technical Specifications) skills. · Recording Configuration and Process Steps via RWD. · Assist in the various testing phases including Unit Testing and User Acceptance Testing · Able to present thoughts, process and ideas verbally and through documentation within Solution manager. · Communicate with the development team in converting business requirements into RICEFW's Hands-on Experience Required: · Understanding at the Configuration level of Help Desk Master and Transaction Data including · Organizational Model · Product Master (used within service as a vehicle for escalations) · Business Partner – Master Data / Search optimization /Data Exchange with ECC · Service Requests and Confirmations · Activity Management · Web Gui configuration based on Help Desk centric Business Roles · Action and Date Profiles linked to transaction types · Knowledge Articles configuration experience would be advantageous · Reporting including saved searches, transaction analyser and liaising with Business Warehouse consultant in defining reporting needs. · Detailed knowledge of configuring the IC Web Client including · Personalization · Roles management · Alerts Modeler · Transaction Launcher & Navigation Bar · Agent Inbox · Communicating with Developers in the areas of · Screen Enhancements · BOL / GENIL · Easy Enhancement Workbench Thank you, Shweta Kodukula, Talent Acquisition Office Locations: Stamford, CT| We respect your email and Internet privacy. If you have received this e-mail in error or wish to be removed from our e-mail list, please write us with "Remove" in subject line and your ID will be removed from our mailing list immediately. Include complete address and/or domain to be removed. We apologize for any inconvenience cause. | 
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